Frequently Asked Questions

Order Changes & Cancellations

Q: Can I change my order?
A: We're unable to make changes to your order once you've completed checkout. However, if you need to make changes, please contact us immediately at sales@a-listveneers.com, as we may be able to help if your order hasn't been processed yet.

Q: I need to change something on my order. How can I do that?
A: If you need to change or cancel your order, please contact us immediately at sales@a-listveneers.com or call ++1 210 404-4429 . We'll do our best to accommodate your request, but once our warehouse has processed your order, we will be unable to make any changes.

Shipping & Delivery

Q: When will my order ship?
A: After your payment is verified, it takes up to 24 hours to process your order. Most orders ship within 1-2 business days and are delivered within 1-4 business days after shipping.

Q: How do I know if my order has shipped? Can I track it?
A: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time using the carrier's website or by logging into your account on our website.

Q: Do you ship globally?
A: No. Currently we ship only within the United States.

Q: What can I do if my order is going to the wrong address?
A: If you notice an incorrect shipping address, please contact us immediately at sales@a-listveneers.com or call +1 800 674 8386. If your parcel has already been dispatched, we may not be able to change the shipping address, but we'll work with you to find the best solution.

Privacy & Security

Q: Is my personal information kept private?
A: Yes. In accordance with current data protection regulations, we keep your information private and secure. You can review our complete Privacy Policy here for more details on how we handle your personal information.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return and refund policy. You can return products even if slightly used, and we cover all return shipping costs. For more details, please visit our Return Policy page.

Contact Us

If you have any other questions not answered here, please don't hesitate to contact us:

• Email: sales@a-listveneers.com
• Phone: +1 210 404-4429 (Mon-Fri, 9am-5pm EST)
• Live Chat: Available on our website (Mon-Fri, 9am-5pm EST)